Customer Support

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we'd love to meet you! A background in technology or familiarity with tech products is a plus. You’ll play a key role in assisting customers via calls, emails, and chats—providing timely, clear, and helpful support.

What You’ll Do:

• Build in-depth knowledge of our products and services to assist customers effectively.
• Deliver prompt, professional, and accurate support across chats, emails, and calls.
• Aim for high First Contact Resolution (FCR) in all interactions.
• Address customer inquiries around quotes, orders, delivery status, complaints, returns, and warranties.
• Manage support tickets with clear and well-written responses.
• Meet daily and weekly performance targets, both individually and as a team.
• Share insights and feedback with the team to improve customer experience and internal processes. 

Requirements:

• Eagerness in customer support, preferably in software, IT, or internet-based services.
• Strong written and verbal communication skills.
• Ability to manage time effectively and handle multiple tasks.
• Comfortable working with basic software tools and platforms (tech-savvy preferred).
• A willingness to learn, adapt, and grow in a dynamic environment.

What You'll Get:

• Supportive and collaborative team culture
• Opportunities to grow and develop professionally
• Work with a purpose-driven brand that values customer satisfaction
• Customer Support Metrics: Work towards improving: Customer Satisfaction Score (CSAT), AHT, FCR 

What We’re Looking For:

• Strong communication and interpersonal skills
• Problem-solving mindset with an eagerness to learn
• Interest in SaaS, customer support, and business relationships
• A good listener who enjoys helping others
• Comfortable with a support-oriented, relationship-driven role

Why Join MyOperator?

• Be part of a fast-growing SaaS company
• Extensive hands-on experience with real clients
• Structured training, continuous learning, and career progression
• Vibrant, youthful team with a strong culture of ownership and impact