Customer Support

As a Medical Scheduler / Patient Support Representative joining our healthcare team, your role involves handling patient inquiries, coordinating doctor appointments, resolving patient tickets, and assisting with insurance claims. Your success will depend on your ability to communicate fluently in clear, friendly U.S. English and provide an excellent patient experience. Key Responsibilities: - Answer inbound patient calls and emails with empathy and efficiency - Schedule, confirm, reschedule, and cancel medical appointments for patients across multiple providers - Assist patients with basic insurance claim inquiries, clarify patient tickets, complaints, and requests - Communicate effectively with doctors, nurses, and clinical staff to coordinate schedules and services - Document all interactions, scheduling details, and resolutions accurately in the system - Adhere to HIPAA and healthcare compliance guidelines in all communications and documentation Qualifications Required: - Fluent in spoken and written English with a strong understanding of U.S. conversational slang and tone - 1+ years of experience in healthcare scheduling, patient support, or medical office administration preferred - Familiarity with medical terminology and insurance claim processes is a plus - Excellent phone etiquette, listening skills, and customer service approach - Strong organizational and multitasking abilities - Proficiency in Microsoft Office and medical scheduling/EMR software This is a full-time position with benefits including a flexible schedule, health insurance, and Provident Fund. The work schedule is Monday to Friday during night shifts with a yearly bonus. A Bachelor's degree is required, and fluency in English is mandatory. The work location is in person.,