We are seeking a compassionate and detail-oriented Medical Scheduler / Patient Support Representative to join our healthcare team. In this role, you will handle patient inquiries, coordinate doctor appointments, resolve patient tickets, and assist with insurance claims. Your ability to communicate fluently in clear, friendly U.S. English and provide an excellent patient experience is key to success in this role. Key Responsibilities: Answer inbound patient calls and emails with empathy and efficiency. Schedule, confirm, reschedule, and cancel medical appointments for patients across multiple providers. Assist patients with basic insurance claim inquiries and direct them to the appropriate resources when needed. Clarify patient tickets, complaints, and requests, ensuring timely follow-up and resolution. Communicate effectively with doctors, nurses, and clinical staff to coordinate schedules and services. Document all interactions, scheduling details, and resolutions accurately in the system. Follow HIPAA and healthcare compliance guidelines in all communications and documentation. Required Skills & Qualifications: Fluent in spoken and written English, with strong understanding of U.S. conversational slang and tone. 1+ years of experience in healthcare scheduling, patient support, or medical office administration preferred. Familiarity with medical terminology and insurance claim processes is a plus. Excellent phone etiquette, listening skills, and customer service approach. Strong organizational and multitasking abilities. Proficiency in Microsoft Office and medical scheduling/EMR software. Job Type: Full-time Pay: ₹22,086.00 - ₹37,450.67 per month Benefits: Flexible schedule Health insurance Provident Fund Schedule: Monday to Friday Night shift Supplemental Pay: Yearly bonus Education: Bachelor's (Required) Language: English (Required) Work Location: In person
Job Title: Medical Scheduler / Patient Support Representative Company: [DFW Primary Care] Location: [Visakhapatnam) Job Type: Full-Time, Night Shift About the Role: We are seeking a compassionate and detail-oriented Medical Scheduler / Patient Support Representative to join our healthcare team. In this role, you will handle patient inquiries, coordinate doctor appointments, resolve patient tickets, and assist with insurance claims. Your ability to communicate fluently in clear, friendly U.S. English and provide an excellent patient experience is key to success in this role. Key Responsibilities: Answer inbound patient calls and emails with empathy and efficiency. Schedule, confirm, reschedule, and cancel medical appointments for patients across multiple providers. Assist patients with basic insurance claim inquiries and direct them to the appropriate resources when needed. Clarify patient tickets, complaints, and requests, ensuring timely follow-up and resolution. Communicate effectively with doctors, nurses, and clinical staff to coordinate schedules and services. Document all interactions, scheduling details, and resolutions accurately in the system. Follow HIPAA and healthcare compliance guidelines in all communications and documentation. Required Skills & Qualifications: Fluent in spoken and written English, with strong understanding of U.S. conversational slang and tone. 1+ years of experience in healthcare scheduling, patient support, or medical office administration preferred. Familiarity with medical terminology and insurance claim processes is a plus. Excellent phone etiquette, listening skills, and customer service approach. Strong organizational and multitasking abilities. Proficiency in Microsoft Office and medical scheduling/EMR software. Job Type: Full-time Pay: ₹22,081.87 - ₹38,443.09 per month Benefits: Health insurance Provident Fund Schedule: Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Yearly bonus Language: Fluent English (Required) Work Location: In person
We are seeking a compassionate and detail-oriented Medical Scheduler / Patient Support Representative to join our healthcare team. In this role, you will handle patient inquiries, coordinate doctor appointments, resolve patient tickets, and assist with insurance claims. Your ability to communicate fluently in clear, friendly U.S. English and provide an excellent patient experience is key to success in this role. Key Responsibilities: Answer inbound patient calls and emails with empathy and efficiency. Schedule, confirm, reschedule, and cancel medical appointments for patients across multiple providers. Assist patients with basic insurance claim inquiries and direct them to the appropriate resources when needed. Clarify patient tickets, complaints, and requests, ensuring timely follow-up and resolution. Communicate effectively with doctors, nurses, and clinical staff to coordinate schedules and services. Document all interactions, scheduling details, and resolutions accurately in the system. Follow HIPAA and healthcare compliance guidelines in all communications and documentation. Required Skills & Qualifications: Fluent in spoken and written English, with strong understanding of U.S. conversational slang and tone. 1+ years of experience in healthcare scheduling, patient support, or medical office administration preferred. Familiarity with medical terminology and insurance claim processes is a plus. Excellent phone etiquette, listening skills, and customer service approach. Strong organizational and multitasking abilities. Proficiency in Microsoft Office and medical scheduling/EMR software. Job Type: Full-time Pay: ₹22,086.00 - ₹37,450.67 per month Benefits: Flexible schedule Health insurance Provident Fund Schedule: Monday to Friday Night shift Supplemental Pay: Yearly bonus Education: Bachelor's (Required) Language: English (Required) Work Location: In person
Job Title: Medical Scheduler / Patient Support Representative Company: [DFW Primary Care] Location: [Visakhapatnam) Job Type: Full-Time, Night Shift About the Role: We are seeking a compassionate and detail-oriented Medical Scheduler / Patient Support Representative to join our healthcare team. In this role, you will handle patient inquiries, coordinate doctor appointments, resolve patient tickets, and assist with insurance claims. Your ability to communicate fluently in clear, friendly U.S. English and provide an excellent patient experience is key to success in this role. Key Responsibilities: Answer inbound patient calls and emails with empathy and efficiency. Schedule, confirm, reschedule, and cancel medical appointments for patients across multiple providers. Assist patients with basic insurance claim inquiries and direct them to the appropriate resources when needed. Clarify patient tickets, complaints, and requests, ensuring timely follow-up and resolution. Communicate effectively with doctors, nurses, and clinical staff to coordinate schedules and services. Document all interactions, scheduling details, and resolutions accurately in the system. Follow HIPAA and healthcare compliance guidelines in all communications and documentation. Required Skills & Qualifications: Fluent in spoken and written English, with strong understanding of U.S. conversational slang and tone. 1+ years of experience in healthcare scheduling, patient support, or medical office administration preferred. Familiarity with medical terminology and insurance claim processes is a plus. Excellent phone etiquette, listening skills, and customer service approach. Strong organizational and multitasking abilities. Proficiency in Microsoft Office and medical scheduling/EMR software. Job Type: Full-time Pay: ₹22,081.87 - ₹38,443.09 per month Benefits: Health insurance Provident Fund Schedule: Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Yearly bonus Language: Fluent English (Required) Work Location: In person
You will be working as a Medical Scheduler / Patient Support Representative at [DFW Primary Care] located in Visakhapatnam. As a valued member of our healthcare team, your primary responsibilities will include handling patient inquiries, scheduling doctor appointments, resolving patient tickets, and assisting with insurance claims. Your ability to communicate effectively in clear and friendly U.S. English is crucial for ensuring an excellent patient experience. Your key responsibilities will involve answering inbound patient calls and emails, scheduling, confirming, rescheduling, and canceling medical appointments across multiple providers, assisting patients with insurance claim inquiries, clarifying patient tickets, complaints, and requests, and coordinating schedules and services with doctors, nurses, and clinical staff. It is essential to document all interactions, scheduling details, and resolutions accurately in the system while adhering to HIPAA and healthcare compliance guidelines in all communications and documentation. To excel in this role, you must be fluent in spoken and written English, have at least 1 year of experience in healthcare scheduling, patient support, or medical office administration, possess knowledge of medical terminology and insurance claim processes, demonstrate excellent phone etiquette, listening skills, and customer service approach, exhibit strong organizational and multitasking abilities, and be proficient in Microsoft Office and medical scheduling/EMR software. This full-time position comes with benefits such as health insurance, provident fund, a Monday to Friday night shift schedule, performance bonus, yearly bonus, and requires fluency in English. Your work location will be in person, and your dedication to providing compassionate and efficient patient support will be highly valued and appreciated.,
You are a compassionate and detail-oriented Medical Scheduler / Patient Support Representative joining our healthcare team. Your responsibilities include handling patient inquiries, coordinating doctor appointments, resolving patient tickets, and assisting with insurance claims. Your success in this role depends on your ability to fluently communicate in clear, friendly U.S. English and provide an excellent patient experience. In this role, you will answer inbound patient calls and emails with empathy and efficiency. You will be responsible for scheduling, confirming, rescheduling, and canceling medical appointments for patients across multiple providers. Additionally, you will assist patients with basic insurance claim inquiries, clarify patient tickets, complaints, and requests, and ensure timely follow-up and resolution. Effective communication with doctors, nurses, and clinical staff to coordinate schedules and services is crucial. Documenting all interactions, scheduling details, and resolutions accurately in the system and adhering to HIPAA and healthcare compliance guidelines in all communications and documentation is also part of your role. To excel in this position, you should be fluent in spoken and written English, with a strong understanding of U.S. conversational slang and tone. Ideally, you would have 1+ years of experience in healthcare scheduling, patient support, or medical office administration. Familiarity with medical terminology and insurance claim processes is a plus. Excellent phone etiquette, listening skills, and customer service approach are essential, along with strong organizational and multitasking abilities. Proficiency in Microsoft Office and medical scheduling/EMR software is required. This is a full-time position with benefits such as a flexible schedule, health insurance, and Provident Fund. The work schedule is Monday to Friday, night shift, with a yearly bonus. A Bachelor's degree is required, and fluency in English is a must. The work location is in person.,