Customer Support Representative

Job Title: Medical Scheduler / Patient Support Representative
Company: [DFW Primary Care]
Location: [Visakhapatnam)
Job Type: Full-Time, Night Shift

About the Role:

We are seeking a compassionate and detail-oriented Medical Scheduler / Patient Support Representative to join our healthcare team. In this role, you will handle patient inquiries, coordinate doctor appointments, resolve patient tickets, and assist with insurance claims. Your ability to communicate fluently in clear, friendly U.S. English and provide an excellent patient experience is key to success in this role.

Key Responsibilities:

• Answer inbound patient calls and emails with empathy and efficiency.
• Schedule, confirm, reschedule, and cancel medical appointments for patients across multiple providers.
• Assist patients with basic insurance claim inquiries and direct them to the appropriate resources when needed.
• Clarify patient tickets, complaints, and requests, ensuring timely follow-up and resolution.
• Communicate effectively with doctors, nurses, and clinical staff to coordinate schedules and services.
• Document all interactions, scheduling details, and resolutions accurately in the system.
• Follow HIPAA and healthcare compliance guidelines in all communications and documentation.

Required Skills & Qualifications:

• Fluent in spoken and written English, with strong understanding of U.S. conversational slang and tone.
• 1+ years of experience in healthcare scheduling, patient support, or medical office administration preferred.
• Familiarity with medical terminology and insurance claim processes is a plus.
• Excellent phone etiquette, listening skills, and customer service approach.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and medical scheduling/EMR software.

Job Type: Full-time

Pay: ₹22,081.87 - ₹38,443.09 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Language:

• Fluent English (Required)

Work Location: In person