Customer Support Representative

You will be working as a Medical Scheduler / Patient Support Representative at [DFW Primary Care] located in Visakhapatnam. As a valued member of our healthcare team, your primary responsibilities will include handling patient inquiries, scheduling doctor appointments, resolving patient tickets, and assisting with insurance claims. Your ability to communicate effectively in clear and friendly U.S. English is crucial for ensuring an excellent patient experience. Your key responsibilities will involve answering inbound patient calls and emails, scheduling, confirming, rescheduling, and canceling medical appointments across multiple providers, assisting patients with insurance claim inquiries, clarifying patient tickets, complaints, and requests, and coordinating schedules and services with doctors, nurses, and clinical staff. It is essential to document all interactions, scheduling details, and resolutions accurately in the system while adhering to HIPAA and healthcare compliance guidelines in all communications and documentation. To excel in this role, you must be fluent in spoken and written English, have at least 1 year of experience in healthcare scheduling, patient support, or medical office administration, possess knowledge of medical terminology and insurance claim processes, demonstrate excellent phone etiquette, listening skills, and customer service approach, exhibit strong organizational and multitasking abilities, and be proficient in Microsoft Office and medical scheduling/EMR software. This full-time position comes with benefits such as health insurance, provident fund, a Monday to Friday night shift schedule, performance bonus, yearly bonus, and requires fluency in English. Your work location will be in person, and your dedication to providing compassionate and efficient patient support will be highly valued and appreciated.,