Customer Support

You are a compassionate and detail-oriented Medical Scheduler / Patient Support Representative joining our healthcare team. Your responsibilities include handling patient inquiries, coordinating doctor appointments, resolving patient tickets, and assisting with insurance claims. Your success in this role depends on your ability to fluently communicate in clear, friendly U.S. English and provide an excellent patient experience. In this role, you will answer inbound patient calls and emails with empathy and efficiency. You will be responsible for scheduling, confirming, rescheduling, and canceling medical appointments for patients across multiple providers. Additionally, you will assist patients with basic insurance claim inquiries, clarify patient tickets, complaints, and requests, and ensure timely follow-up and resolution. Effective communication with doctors, nurses, and clinical staff to coordinate schedules and services is crucial. Documenting all interactions, scheduling details, and resolutions accurately in the system and adhering to HIPAA and healthcare compliance guidelines in all communications and documentation is also part of your role. To excel in this position, you should be fluent in spoken and written English, with a strong understanding of U.S. conversational slang and tone. Ideally, you would have 1+ years of experience in healthcare scheduling, patient support, or medical office administration. Familiarity with medical terminology and insurance claim processes is a plus. Excellent phone etiquette, listening skills, and customer service approach are essential, along with strong organizational and multitasking abilities. Proficiency in Microsoft Office and medical scheduling/EMR software is required. This is a full-time position with benefits such as a flexible schedule, health insurance, and Provident Fund. The work schedule is Monday to Friday, night shift, with a yearly bonus. A Bachelor's degree is required, and fluency in English is a must. The work location is in person.,