Customer Support Manager

Job Title:

Qualification:

Key Responsibilities:

• Lead and manage the customer support function with strong proficiency in communication and negotiation.
• Train and mentor the support team to effectively deliver admission pitches and handle parent queries with professionalism.
• Engage directly with parents for admission discussions, parent retention initiatives, and fee collection support.
• Drive remarkable progress in lead generation, ensuring effective follow-ups and converting leads into walk-ins and confirmed admissions.
• Monitor and improve the lead conversion process to maximize admissions.
• Provide personalized support to parents as needed, addressing concerns and building long-term relationships.
• Collaborate with the marketing and admissions teams to enhance customer touchpoints and overall parent experience.
• Prepare and maintain reports on lead generation, conversion rates, and parent satisfaction.
• Establish and refine customer support processes to align with institutional goals.

Skills Required:

• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Proven ability to train, motivate, and manage a team.
• Result-oriented with experience in lead generation and conversion.
• Customer-centric mindset with ability to build trust and rapport with parents.
• Proficiency in CRM tools and MS Office Suite.

Experience: