Customer Support Manager

Job Title:

Location:

Experience:

Job Type: Full-time (onsite)

Job Summary:

We are seeking a smart, intelligent and customer-oriented Customer Support Manager who is fluent in Hindi and English. The ideal candidate will be a quick thinker, an excellent communicator, and highly capable of handling complex customer queries with empathy and precision.

Key Responsibilities:

• Manage a team of junior executives and achieve the organizational objectives.
• Resolve escalations efficiently and ensure customer-success.
• Monitor the Performance Indicators and maintain the Process-Quality. 
• Coordinate across different teams for accomplishing organizational goals.   
• Operate system tools like Chat-Bots, Spreadsheets and other Office-Interfaces.
• Identify Upsell opportunities and honour the revenue targets.
• Contribute to the Employee-Morale and engagement for enhancing company-culture.

Requirements:

• Graduate degree or equivalent (PG can also apply). 
• Minimum 3 years of experience in Customer-Success.
• Excellent communication skills in English and at least one regional language.
• Strong analytical and critical thinking abilities.
• Product Knowledge & Market Intelligence  
• Outstanding interpersonal skills and ability to build relationships.

Why Join Us?

• Purpose-Driven Culture

• Join a company where your work creates real impact and contributes to a meaningful mission.

• Growth & Learning Opportunities

• We invest in your growth through mentorship, upskilling programs, and career advancement paths.

• Supportive & Collaborative Environment

• Work with a team that values collaboration, open communication, and mutual respect.

• Innovation & Creativity

• Be part of a forward-thinking company that encourages innovation and embraces new ideas.

• Diversity & Inclusion

• We celebrate diverse perspectives and are committed to building an inclusive workplace.

• Recognition & Rewards

• Your contributions are seen, appreciated, and rewarded regularly.

Note- Interested candidates can share CV at monika@gopaisa.in