Job Description

Customer Support Manager - Forex Industry - 4+ Years - Mohali Location - Mohali We are seeking a highly motivated and experienced Customer Support Manager to lead and enhance our customer support operations in the Forex industry . This role involves leading a team of Team Leaders and Support Executives, optimizing operational efficiency, improving service delivery, and ensuring high client satisfaction across global markets. Your Future Employer A great leader of Customer Support operations in Forex Industry Responsibilities - Manage day-to-day operations of the customer support department. Lead, mentor, and guide Team Leaders to drive results and improve customer experience. Oversee customer service delivery across multiple communication channels (email, phone, chat, tickets). Address escalated issues and ensure effective resolution. Monitor support metrics and develop strategies to enhance performance. Ensure compliance with business and regulatory standards. Conduct regular performance reviews and training sessions. Coordinate with cross-functional teams to resolve customer issues effectively. Prepare reports and derive insights from support data to enhance decision-making. Requirements - 4–5 years of experience in customer support, client relationship management, and team leadership. Strong communication, task management, and team collaboration skills. Ability to perform under pressure and manage global support operations. Proven experience improving customer support metrics. Proficiency in CRM tools and support technologies. Multilingual capabilities (spoken/written) preferred. Knowledge of the Forex and Stock Market industry is a strong advantage. Analytical mindset with strong problem-solving abilities. What is in it for you - Work with a fast-growing global fintech and financial services company. Competitive and attractive compensation package. Extensive learning opportunities – including professional training and soft skills development. A dynamic work environment with a flat structure and start-up culture. Direct ownership of your role and responsibilities with strong career growth potential. Scammers can misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords - Crescendo Global, Jobs in Mohali, Customer Support Manager Jobs, Forex Jobs, Global Customer Support Jobs, CRM Jobs, Fintech Careers, Forex Customer Service, Finvasia Jobs, Leadership Roles in Support, Client Relationship Management Jobs India