Posted:11 hours ago|
Platform:
Remote
Full Time
Serve as the first point of contact for client queries, concerns, and escalations. Build strong, trust-based relationships with key stakeholders.
Handle client complaints with empathy and professionalism. Ensure timely and effective resolution while maintaining a positive client experience.
Ensure delivery of high-quality services in line with client expectations and agreed SLAs. Monitor performance metrics and initiate corrective actions when needed.
Track service performance against SLAs and key performance indicators. Provide regular reports and insights to senior management.
Organize and lead client engagement events such as open houses, QBRs (Quarterly Business Reviews), and feedback sessions to drive collaboration and satisfaction.
Prepare and analyze Customer Satisfaction (CSAT) reports by region. Identify improvement areas and lead service enhancement initiatives.
Maintain proactive and regular communication with clients. Follow up on pending issues, ensuring timely updates and closures.
Manage invoice submission processes, ensuring accuracy and timely tracking of client billing and collections.
Job Type: Full-time
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
Schedule:
Experience:
Work Location: In person
ASTUTE OUTSOURCING SERVICES PVT. LTD.
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