We are seeking a highly organized and detail-oriented eCommerce Operations Manager to oversee the end-to-end operations of our online business. You will be responsible for managing supply chain processes, order fulfillment, logistics, inventory, customer service coordination, and platform operations across marketplaces and/or our D2C website. The ideal candidate has a strong background in eCommerce operations, excellent problem-solving skills, and thrives in a fast-paced environment. Responsibilities Oversee daily eCommerce operations across all channels (D2C website, Amazon, Flipkart, etc.) Manage inventory levels, replenishment planning, and coordinate with sourcing/procurement teams Ensure timely and accurate order processing, dispatch, and delivery Optimize warehouse or 3PL processes to reduce costs and improve turnaround time Monitor and analyze key performance metrics (OTIF, RTOs, order cancellations, etc.) Resolve logistics or order-related issues in coordination with courier partners Coordinate with customer support teams to ensure timely issue resolution Collaborate with tech, marketing, and product teams for smooth platform functionality and updates Maintain product listings, pricing, and content accuracy across platforms Implement systems and processes to streamline operations and drive efficiency Ensure compliance with platform SLAs, return policies, and operational guidelines Qualifications 3+ years of experience in a similar role Strong understanding of order management systems, logistics, warehousing, and platform operations Proficiency with tools like Excel/Google Sheets, ERP systems, Shopify, Amazon Seller Central, etc. Analytical mindset with strong attention to detail Excellent communication and leadership skills Ability to manage multiple stakeholders and work under pressure Preferred Skills Experience with automation tools, WMS, or OMS platforms Knowledge of marketplace compliance policies (Amazon, Flipkart, etc.) Experience working with 3PLs or in-house fulfillment centers Prior experience in scaling D2C operations is a plus
As the Customer Support Manager , you will lead the customer service team to ensure seamless, empathetic, and efficient support across all channels (email, chat, phone, social media, marketplaces). You’ll play a key role in improving customer satisfaction, loyalty, and retention while continuously optimizing internal processes. Responsibilities Handle customers on their enquiries/complaints via multiple channels i.e. call/mail. To understand the product features for better problem solving. To keep records of customer interactions, transactions, comments, complaints. Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues. To ensure customer satisfaction and provide an empathetic experience to every user. To own every interaction with the customer and ensure every customer is a happy customer Qualifications Graduation is mandatory 3–5 years of experience in customer support, with at least 1–2 years in a managerial role, ideally in D2C or eCommerce. Strong problem-solving and decision-making skills. Empathetic, customer-first mindset with strong communication skills. Ability to thrive in a fast-paced, growth-stage startup environment. Good To Have Experience working with Shopify, WooCommerce, or other D2C platforms. Exposure to order fulfillment processes and reverse logistics.