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ShineXPro
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Customer Support Manager

Customer Support Manager

5 years

|

0 Lacs

Bengaluru Karnataka India

Posted:12 hours ago| Platform:

Apply

Skills Required

support service chat retention transactions communication shopify woocommerce

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support Manager

Responsibilities

Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.
To understand the product features for better problem solving.
To keep records of customer interactions, transactions, comments, complaints.
Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues.
To ensure customer satisfaction and provide an empathetic experience to every user.
To own every interaction with the customer and ensure every customer is a happy customer

Qualifications

Graduation is mandatory
3–5 years of experience in customer support, with at least 1–2 years in a managerial role, ideally in D2C or eCommerce.
Strong problem-solving and decision-making skills.
Empathetic, customer-first mindset with strong communication skills.
Ability to thrive in a fast-paced, growth-stage startup environment.

Good To Have

Experience working with Shopify, WooCommerce, or other D2C platforms.
Exposure to order fulfillment processes and reverse logistics.

More Jobs at ShineXPro

eCommerce Operations Manager

Bengaluru, Karnataka, India

Salary: Not disclosed

Customer Support Manager

Bengaluru, Karnataka, India

Salary: Not disclosed

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