Customer Support Lead

Job Title: Telematics Customer Support Team Lead
Job Summary The Telematics Customer Support Team Lead oversees a team specializing in telematics support, ensuring efficient operations, technical accuracy, and a strong customer focus. This role combines team leadership with industry expertise to resolve escalated issues, optimize processes, and maintain service quality. Key Responsibilities • Team Leadership: Guide and develop support representatives, providing feedback and conducting performance reviews. • Support Operations: Manage telematics-specific inquiries, handle escalations, and ensure compliance with SLAs with customers • Performance Monitoring: Track key metrics (e.g., response time, CSAT), identify trends, and optimize processes. • Training & Knowledge Sharing: Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes. • Cross-Functional Collaboration: Work with product and engineering teams to address customer feedback and technical issues. Qualifications- • Education: Bachelor’s degree in IT, engineering, or related field (or equivalent experience). • Experience: 8+ years in telematics or technical support; 2+ year in a supervisory role. • Skills: Strong leadership, telematics knowledge, CRM proficiency, excellent communication, and data analysis skills. Preferred Qualifications • Experience in telematics or fleet management industries, and familiarity with GPS and data analytics.Intrested can call to Aditya kumar on-8527750087/9631857963(Whatsapp Resume for immediate Responce)