Customer Support Intern

Job Description

Assist in responding to customer queries through email, chat, or calls. Help troubleshoot user issues related to HR modules like attendance, payroll, onboarding, etc. Support the team in documenting common queries and solutions. Collaborate with cross-functional teams to escalate issues when required. Contribute to improving user help guides, FAQs, and knowledge base content. Learn and utilize tools like CRM/ticketing systems (e.g., Freshdesk, Zendesk). Qualifications Currently pursuing or recently completed a Bachelor’s degree in any discipline. Strong verbal and written communication skills. Interest in HRTech, SaaS, or tech-based customer service. Good problem-solving attitude and willingness to learn Basic understanding of HR processes is a plus. Additional Information Market competitive salary , One of the best ESOP programs, Group health insurance and other financial benefits, Meritocratic culture with the promise of rapid career progression. Experience of a growing company with a focus on personal growth. Opportunity to work with the Founding Team 5 days working from Office (Mon-Fri)