Customer Support Intern

Join Whizlabs – Redefining Technology for Learning

About Whizlabs:

5 million individuals across 150+ countries

cutting-edge solutions

delivering exceptional customer experiences, solving challenges, and building lasting relationships

Why Whizlabs?

At Whizlabs, we don’t just deliver outstanding customer experiences – we create a space where your passion for customer success can truly thrive.

• Freedom to Innovate: Take ownership of the customer journey, implement strategies, and enhance user satisfaction.
• Collaborate with Visionaries: Work with a diverse, innovative team that values customer-first solutions.
• Employee Benefits: Enjoy complimentary daily lunches (including non-veg options) and comprehensive medical insurance for you and your family.
• Career Growth: With opportunities for learning, leadership, and collaboration, Whizlabs is where your career in customer experience management reaches new heights.

What You’ll Be Doing:

• Enhancing Customer Journeys: Handle inbound and outbound customer calls, emails, and live chat inquiries, ensuring a smooth and engaging experience.
• Resolving Issues: Address customer complaints efficiently, ensuring high satisfaction and escalating complex issues when needed.
• Driving Satisfaction Metrics: Collect customer feedback, analyze satisfaction scores, and use insights to refine processes.
• Building Relationships: Develop strong connections with customers, understanding their needs and anticipating future expectations.
• Collaborating Across Teams: Work with sales, product, and support teams to create customer-centric solutions.
• Implementing Best Practices: Use industry standards and innovative approaches to enhance customer experience and set new benchmarks.

Skills & Expertise:

Customer Experience Executive

• Minimum 0-6months of experience in a customer experience or support role.
• Shift : Rotational Shift
• Proficiency in live chat and ticketing tools to manage and optimize support workflows.
• Strong problem-solving skills with a customer-first approach.
• Exceptional communication and interpersonal skills to connect with customers effectively.
• Data-driven decision-making abilities, using insights to improve customer satisfaction.
• A proactive, collaborative mindset, ensuring cross-team coordination for better customer success.
• Flexibility to adapt to changing priorities and evolving customer needs.

What We’re Offering:

At Whizlabs, we’re not just offering a job—we’re offering a mission-driven career where you can:

• Make a Real Impact: Lead initiatives that improve customer satisfaction and retention.
• Grow as a Professional: Enhance your skills in a supportive, customer-focused environment.
• Collaborate for Success: Be part of a dynamic team that values your contributions and shares a vision for excellence.

Optional

how education impacts the world

Apply now to be part of Whizlabs!