Customer Support Intern

Find your next role with MedGenome Labs Ltd. We are the market leader in clinical genomic space in India and offers a comprehensive range of diagnostic services to doctors and researchers. We operate the largest CAP accredited Next Generation Sequencing (NGS) lab in Southeast Asia housing cutting-edge genome sequencing platforms. MedGenome is the founding member of GenomeAsia 100K, an initiative to sequence 100,000 Genomes in Asia.

Customer Support Intern

Skills and Experience Required:

• Tracking and monitoring all incoming shipment boxes.
• Diligently going over the checklist when samples arrive.
• Maintaining accurate and complete records of all samples received.
• Recording and managing every sample in the Laboratory Information and Management System (LIMS).
• Communicating with clinicians through emails and telephonic conversations regarding samples.
• Coordinating and handing over the samples for further processing to the laboratory team.
• Performing calling activity for Pre-PSR (Pre–Patient Sample Receipt) confirmation to ensure readiness and reduce errors.
• Handling discrepancy clearance by coordinating with internal teams and clinicians to resolve sample/document-related issues.
• Generating daily MIS reports and other ad-hoc reports as per requirements.

Educational Qualification:

Bachelors or Diploma in Medical Laboratory

If you are interested in this position, please click the APPLY NOW