Customer Support Intern

We are looking for a dynamic Client Support Intern to champion client success and drive platform adoption at LYWO. As a pivotal point of contact, you will onboard new clients, guiding them through our innovative recruitment platform and ensuring seamless integration with their hiring processes. You will delve deep into understanding their unique hiring needs, preferences, and company culture, setting realistic expectations and timelines for each hiring cycle. Your expertise will be crucial in assisting clients with crafting job descriptions that align with LYWOs personality-based hiring approach. Beyond onboarding, you'll conduct initial applicant screenings, proactively address client queries, and resolve any challenges related to

platform usage or communication delays. You will also monitor hiring progress, analyze data to identify areas for improvement, and implement customer retention strategies. Your exceptional communication, problem-solving abilities, and commitment to customer satisfaction will be instrumental in fostering strong client relationships and maximizing their success with LYWO.

Job Details:

• Industry: Recruitment
• Department: Customer Support
• Role: Client Support Intern
• Location: Hyderabad, India
• Compensation: 15-25k per month
• Experience: 0-2 years
• Employment Type: Full-time
• Qualification: Bachelor's degree or MBA

Key Words Defining the Job:

Client Onboarding, Platform Adoption, Client Communication, Client Relationship Management, Client Engagement, Customer Satisfaction, Customer Retention Strategies, Problem-Solving, Needs Analysis, Data Analysis & Reporting, Conflict Resolution, Training & Development, Performance Monitoring, Process Improvement.

Responsibilities:

Client Onboarding and Training

• Lead the onboarding process for new clients, providing comprehensive training on LYWO's platform and methodology.
• Develop and deliver customized training sessions to address specific client needs and ensure effective platform adoption.
• Create onboarding materials, including user guides and video tutorials, to facilitate self-service learning.
• Monitor client progress during onboarding and provide proactive support to address any challenges.
• Conduct regular follow-up calls and meetings to ensure client satisfaction and platform proficiency.
• Gather client feedback on the onboarding process and identify areas for improvement.

Client Relationship Management

• Act as the primary point of contact for assigned clients, building strong relationships and fostering trust. Understand clients' hiring needs, preferences, and company culture to provide tailored support and guidance.
• Conduct regular business reviews to discuss performance, identify opportunities for improvement, and align strategies.
• Proactively address client concerns and resolve any issues in a timely and effective manner.
• Collaborate with internal teams to ensure client needs are met and expectations are exceeded.
• Maintain accurate records of client interactions and communication.

Platform Adoption and Optimization

• Drive platform adoption by showcasing the value and benefits of LYWO's features and functionalities.
• Provide ongoing support and guidance to clients on how to effectively use the platform to achieve their hiring goals.
• Analyze client usage data to identify areas for improvement and recommend best practices.
• Collaborate with the product team to provide feedback on platform enhancements and new features.
• Develop and implement strategies to increase client engagement and platform utilization.
• Monitor platform performance and identify any technical issues that may impact client experience.

Customer Satisfaction and Retention

• Monitor client satisfaction levels and proactively address any concerns or issues.
• Develop and implement customer retention strategies to minimize churn and maximize client lifetime value.
• Conduct regular surveys and feedback sessions to gather insights on client experience.
• Analyze customer feedback data to identify areas for improvement and implement corrective actions.
• Recognize and reward loyal clients to foster a sense of community and appreciation.
• Collaborate with the marketing team to develop and execute client engagement campaigns.

Reporting and Analysis

• Generate regular reports on client performance, platform usage, and customer satisfaction.
• Analyze data to identify trends, patterns, and insights that can inform decision-making.
• Present findings to internal stakeholders and recommend strategies to improve client outcomes.
• Track key performance indicators (KPIs) to measure the success of client success initiatives.
• Develop and maintain dashboards to visualize data and track progress against goals.
• Ensure data accuracy and integrity by implementing quality control measures

General Expectations and Past Experiences:

• Experience in a client-facing role, preferably in the recruitment industry is preferred.
• Demonstrated ability to onboard and train clients on complex software platforms.
• Exceptional interpersonal and communication skills, with the ability to build rapport and trust with clients.
• Strong problem-solving and analytical skills, with the ability to identify and resolve issues effectively.
• Experience in analyzing data and generating reports to track performance and identify areas for improvement.
• Ability to thrive in a fast-paced, dynamic environment and work independently