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Home
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Jobs in Bengaluru
>
Xpheno
>
Customer Support Executive

Customer Support Executive

1 - 2 years

|

2 - 3 Lacs

Posted:3 days ago| Platform:

Apply

Skills Required

Customer Support Inbound Process Inbound Customer Service Bpo Voice Solving Queries Handling Client Calls Voice Process Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Manage a high volume of
inbound customer calls
; optionally, make
outbound calls
for follow-ups or feedbackstrictly through voice communication
Provide accurate information on products, services, procedures, or policies over the phone
Resolve customer inquiries, complaints, and technical issues during voice interaction; escalate when needed
Maintain detailed records of all call interactions in CRM or call logging systems
Adhere to
call scripts and call quality standards
, while delivering empathetic and professional voice experiences
Meet or exceed performance metrics such as
Average Handling Time (AHT)
,
First Call Resolution (FCR)
, and
Customer Satisfaction (CSAT) scores

Preferred candidate profile

Prefered Immediate Joiners

looking out only for Females

experience : 6 Months to 1 year

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Bengaluru Karnataka

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