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Cevious Technologies
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Customer Support Executive

Customer Support Executive

Cevious Technologies

1 years

1 - 2 Lacs

Noida

Posted:14 hours ago| Platform: GlassDoor logo

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Skills Required

support reports excel service coordination communication

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Raise support tickets based on client issues and follow up until resolution.
Assign tasks to the respective team members or departments.
Make regular feedback or follow-up calls to clients regarding their issues.
Maintain proper records of support requests and resolutions.
Ensure timely updates to clients regarding the status of their issues.
Coordinate internally with different departments to ensure smooth handling of tasks.
Maintain reports and logs in Excel or Google Sheets.
Identify repeated issues and escalate them to senior management.
Ensure high client satisfaction through prompt and clear communication.
Support the team in managing SLAs and service timelines.

Requirements:

Minimum 1 year of experience in support, coordination, or operations role.
Good communication skills (verbal & written).
Basic knowledge of Microsoft Excel or Google Sheets.
Ability to multitask and prioritize tasks efficiently.
Strong organizational and follow-up skills.
Customer-oriented attitude with problem-solving ability.

Preferred Skills:

Experience with ticketing systems
Knowledge of service workflows and basic reporting
Experience in client handling or support coordination

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

Day shift

Work Location: In person

Speak with the employer
+91 8800841869

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