Customer Support Executive

1 years

3 - 4 Lacs

Posted:21 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Support Executive – S Process | Hospitality BPO

Job Description

Hiring for the Managed Services Process – a customer support role for candidates with a hospitality BPO background.

Key Responsibilities:

  • Provide voice support for hotel-related queries (US-based clients).
  • Handle inbound & outbound communication efficiently.
  • Ensure issue resolution while maintaining service quality.

Eligibility Criteria

  • Undergraduate / Any Graduate
  • Excellent English communication (Verbal & Written)
  • Minimum 6 months BPO experience in Hospitality background is mandatory

Selection Rounds

  • HR Interview
  • Operations Round
  • C1 US Voice Versant Assessment

Shift & Work Details

  • 5.5 days working
  • Rotational Shifts & Week Offs
  • Cab Facility:
  • ₹180 reimbursement per night shift (Males)
  • One-sided cab for females during odd hours

Perks & Benefits

  • Competitive Salary + Monthly Incentives
  • Growth Opportunities
  • Paid Training Provided

Batch Start Date: 25th July 2025

Key Skills:

Customer Support, Hospitality Process, International BPO, Voice Process, Hotel Booking Support, Versant C1, US Process, Rotational Shifts, Communication Skills

Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

  • Provident Fund

Shift:

  • Rotational shift

Work Days:

  • Monday to Friday

Experience:

  • Hospitality: 1 year (Preferred)

Language:

  • English (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

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