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Customer Support Executive

Customer Support Executive

0 years

|

0 Lacs

gurugram haryana india

Posted:2 weeks ago| Platform:

Apply

Skills Required

support vertex chat resolve efficiency

Work Mode

On-site

Job Type

Full Time

Job Description

COMPANY NAME-VERTEX GROUP OF COMAPNIES

Working days- 6 days working

experience-06 to 1+yr

salary range-25 to 30 k CTC

Designation: CHAT SUPPORT

LOCATION-Gurgaon sec 18phase-4 Udyog Vihar, Harayana(120001)

Responsibilities

Respond to inquiries
: Address customer questions and issues promptly and accurately through live chat platforms.
Resolve problems
: Troubleshoot and resolve customer problems, ranging from technical issues to order-related concerns.
Provide information
: Offer detailed information about products and services and help customers use specific features.
Manage multiple conversations
: Handle several chat conversations at once while maintaining efficiency and professionalism.
Document interactions
: Maintain detailed and accurate records of all customer interactions and transactions.
Escalate issues
: Escalate complex or unresolved issues to the appropriate internal teams for further assistance.
Ensure customer satisfaction
: Follow up with customers to ensure their issues are resolved and strive to exceed their expectations.

More Jobs at WE ARE HIRING

Customer Support Executive

gurugram, haryana, india

Salary: Not disclosed

Customer Support Executive

gurugram, haryana, india

Experience: Not specified

Salary: Not disclosed

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