Posted:2 days ago|
Platform:
Work from Office
Full Time
Experience Required:
Minimum 1 year of experience if 12th passFresher welcome if graduate
Key Responsibilities:
Handle inbound and outbound customer calls effectively and professionallyResolve customer queries, issues, and complaints with accuracy and efficiencyMaintain up-to-date knowledge of products and services to provide accurate information to customersDocument call details and customer interactions in CRM systemsFollow communication scripts when handling different topicsMeet performance goals and quality standards
Required Skills:Excellent verbal and written communication skills in EnglishAbility to listen actively and respond empatheticallyGood problem-solving abilities and customer-oriented attitudeBasic computer knowledge and typing speed
Eligibility Criteria:Education: Minimum 12th Pass with 1+ year BPO experienceGraduates (any stream) Freshers can applyAge: 18 years and aboveComfortable with rotational shifts and working from office
Mandatory Key SkillsCold calling,Lead generation,sales Development,Outbound Marketing,CRM Tools,customer interactions,Customer Support*
Apex One
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