Customer Support Executive

Role & responsibilities

Job Title                            :  Junior Executive

Department                     :  Customer Support

No of Position                 :  3 ( Chennai)

Location                            :  Chennai (Remote working Work from Home)

Male/Female

Education                         :  Graduate in science optional – Management Degree and one-year relevant experience

Experience                       :  1 to 3 yrs. Experience in similar field

Language                         :  English

Office Timing                   : 10 PM to 5 AM (IST) & 5.30 PM to 2.30 AM (Monday to Friday)

Order Entry & Processing:

• Enter and manage customer orders in SAP (SD module).
• Validate order details including pricing, delivery terms, and product availability.
• Monitor order status and proactively resolve issues related to delays or discrepancies.

Customer Communication:

• Serve as the primary point of contact for order-related inquiries.
• Provide timely updates on order status, shipment schedules, and delivery confirmations.
• Handle complaints and escalate issues when necessary.

Coordination & Collaboration:

• Work closely with logistics, warehouse, finance, and sales teams to ensure smooth order fulfilment.
• Coordinate with production planning for made-to-order items or stock availability.

Compliance & Documentation:

• Ensure all documentation is complete and compliant.
• Follow internal controls and audit requirements for order processing.

Skills/Knowledge

• Excellent Communication – Verbal and Written
• Good Negotiation Skills
• Teamwork
• Good Listening
• Presentation Skills
• Quick Learner
• Time Management
• Telephone etiquette

Others

• Eagerness to learn and grow in a fast-paced environment.
• Attention to detail and ability to follow structured processes.
• Team-oriented mindset and willingness to support others.
• Ability to work under pressure and manage multiple priorities.
• Familiarity with Incoterms and export documentation

Preferred candidate profile