Hiring for Customer Support Executive for Jewellery Company Location – Gurugram Exp- 1 Plus Years We are seeking a dedicated and detail-oriented Customer Support Executive to join our jewellery brand. The ideal candidate will be responsible for handling customer queries, resolving complaints, and providing an excellent customer experience across all channels including phone, email, social media, and live chat. Key Responsibilities: Respond promptly to customer inquiries related to orders, products, services, and returns. Handle customer complaints professionally, providing appropriate solutions and alternatives within the time limits. Maintain customer satisfaction by providing accurate, valid, and complete information. Coordinate with logistics and operations team to ensure timely delivery and issue resolution. Update CRM systems with customer interaction details. Assist walk-in customers in-store (if applicable) with product queries and after-sales service. Follow up on customer issues to ensure resolution and closure. Collaborate with the sales, marketing, and design teams to share customer feedback. Support during product launches, campaigns, or festive seasons with increased customer interactions. Ensure compliance with brand standards and policies. Requirements: Bachelor’s degree in any discipline. 1–3 years of experience in customer service, preferably in luxury retail or jewellery. Excellent communication skills (verbal and written). Proficiency in using CRM tools, MS Office, and e-commerce platforms. Ability to multitask, prioritize, and manage time effectively. High level of patience, empathy, and a customer-first attitude. Fluency in English and local languages; knowledge of Hindi is a plus. Show more Show less

More Jobs at Tweov Jewels

Senior Manager Accounts & Finance

Surat, Gujarat, India

5.0 - 5.0 yrs

Salary: Not disclosed

Customer Support Executive

Gurugram, Haryana, India

3.0 - 3.0 yrs

Salary: Not disclosed

Senior Manager / Lead – Customer Support

Delhi, India

5.0 - 5.0 yrs

Salary: Not disclosed

Product Specialists

Mumbai, Maharashtra, India

2.0 - 2.0 yrs

Salary: Not disclosed

Software Engineer

Bengaluru, Karnataka, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Support Interview Now

My Connections Tweov Jewels

Download Chrome Extension (See your connection in the Tweov Jewels )

Download Now

Tweov Jewels

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Bookmarks

Customer Support Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Tweov Jewels

Mock Interview

Download Chrome Extension (See your connection in the Tweov Jewels )

RecommendedJobs for You

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Bookmarks

Personal Settings

Customer Support Executive

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Tweov Jewels