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Customer Support Executive

Customer Support Executive

TechPerspect

0 - 3 years

0 - 2 Lacs

noida

Posted:4 days ago| Platform:

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Skills Required

voice process customer support inbound customer service query management solving queries query handling inbound calls outbound process query resolution voice support outbound calling inbound voice process domestic customer care customer queries customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Notice Period:

Qualification:

Voice process/Rotational Shifts

6 Days Working Any 1 Day off (Rotational Week Off)

Work Mode - Work From Office

Laptop/Desktop (Min with Windows 11) and Wi-Fi/Broadband with min speed of 40MBPS.

Mandatory speaking Languages: - Candidate should have Excellent communication skills in English

Salary: - As per Standard

Answering and resolving customer queries through Calls/Email
Follow standard operating process when replying/speaking to the customers.
"Own the customer as the single point of contact, defining a success plan with deliverables, and ensuring clear communication for all the queries.
Be the first point of Contact for all the customer escalations.
Supporting end customers directly via various communication channels including calls and emails
Understand the customer's query and give the best resolution to the customer.
Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
Prioritize and handle service requests and incidents.
Progress issues and provide relevant information for troubleshooting or for clarification.
Identify opportunities for process improvement and contribute to departmental initiatives.
Responsible for improving and documenting the technical processes around application support.
Flexible for emergency support as required.

Thanks & Regards:

Tripti Verma

HR - Talent Acquisition

Contact: 8069236256

Email ID: tripti.verma@techperspect.com

Techperspect Software Private Limited

www.techperspect.com

www.electreefi.com

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