Customer Support Executive

TechPerspect

0 - 2 years

0 - 2 Lacs

noida

Posted:1 hour ago| Platform:

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Skills Required

customer handling inbound voice process inbound customer service query management solving queries query handling inbound calls voice process outbound process customer queries voice support outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Profile: Customer Support Executive

Location: Noida

6 Days Working Any 1 Day off.

Laptop/Desktop (Min with Windows 11) and Wi-Fi/Broadband with min speed of 40MBPS.

Qualification

Mandatory speaking Languages: - Candidate should have Excellent communication skills in English, Hindi.

Salary: - As per Standard

Answering and resolving customer queries through Calls/Email
Follow standard operating process when replying/speaking to the customers.
"Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication for all the queries.
Be the first point of Contact for all the customer escalations.
Supporting end customers directly via various communication channels including calls and emails
Understand the customer's query and give the best resolution to the customer.
Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
Prioritize and handle service requests and incidents.
Progress issues and provide relevant information for troubleshooting or for clarification.
Identify opportunities for process improvement and contribute to departmental initiatives.
Responsible for improving and documenting the technical processes around application support.
Flexible for emergency support as required.

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