Customer Support Executive

Synex Technology

1 years

0 Lacs

ahmedabad gujarat india

Posted:6 days ago| Platform:

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Skills Required

support technology software collaborative service chat tracking reports communication excel word data adaptability

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support Executive (1+ Year Experience)

📍 Location: Gota, Ahmedabad | Full-time | On-site

About Us

Gota, Ahmedabad

About the Role

Customer Support Executive

Key Responsibilities

Manage and respond to
customer inquiries
via email, live chat, WhatsApp, and phone.
Assist customers in selecting the right
automotive products
based on their needs.
Handle
order tracking, returns, and delivery-related queries
efficiently.
Coordinate with internal teams to ensure timely resolution of customer issues.
Maintain
accurate records
of customer communications and feedback.
Ensure a positive and professional tone in all interactions, building long-term trust with customers.
Share customer feedback and insights with relevant teams to improve processes and service quality.
Prepare simple reports or summaries to highlight common customer issues and solutions.

Key Requirements

1+ year of experience
in customer service, preferably in
e-commerce or automotive-related
industries.
Excellent
verbal and written communication skills
in English.
Proficiency in
Microsoft Office (Excel, Word, Outlook)
for managing data and reports.
Strong
problem-solving skills
and attention to detail.
Ability to multitask and handle customers across different communication channels.
Positive attitude, adaptability, and willingness to learn new systems and processes.
Candidates
must be residing in Ahmedabad
.

Why Join Synex Technology?

Be part of a
growing e-commerce venture
serving the UAE automotive industry.
Opportunity to interact with
international customers
and learn global service standards.
Supportive, collaborative, and growth-driven work culture.
Real opportunities for
career development
within a dynamic digital environment.
Play a key role in delivering an exceptional customer experience.

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