Customer Support Executive

Teleperformance (TP)

0 - 3 years

1 - 2 Lacs

jaipur jaipur

Posted:-1 days ago| Platform:

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Skills Required

support executive customer satisfaction communication and interpersonal skills customer support communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Support Executive to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch support to our customers.

Roles and Responsibility

Handle customer inquiries and resolve issues professionally and courteously.
Provide timely and accurate information about products or services.
Use problem-solving skills to address complex customer complaints.
Collaborate with internal teams to resolve customer issues.
Maintain high product knowledge to effectively support customers.
Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

Excellent communication and interpersonal skills.
Ability to work in a team environment and collaborate with colleagues.
Strong problem-solving and analytical skills.
Adaptability to changing situations and priorities.
Proficiency in using computer systems and software applications.
Ability to learn quickly and take on new challenges.

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