Customer Support Executive

Job Title:

Location:

Position:

Job Overview

We are hiring freshers and experienced candidates to join our dynamic US Contact Center team in Bangalore. This role involves handling inbound and outbound calls, supporting US-based clients, and ensuring high-quality customer service delivery. Candidates must be fluent in English, confident communicators, and flexible to work in night shifts.

Eligibility Criteria.

For Freshers:

• 2024 graduates are eligible.
• 2025 pass-outs may be considered if:
• They possess a valid 6th semester hall ticket.
• They have cleared semesters 1 to 5 in a single attempt.

For Experienced Candidates:

• Candidates with 1+ year of experience are eligible.
• Undergraduates will be considered if they meet experience criteria.
• Must have PF history in their last organization.

Job Responsibilities:

• Handle inbound and outbound calls to US-based candidates.
• Screen candidates for client hiring requirements.
• Record call outcomes accurately in the system.
• Maintain professionalism in call introductions and closures.
• Support US clients and adhere to their holiday calendar.
• Be flexible with rotational work weeks (Mon–Fri / Tue–Sat / Wed–Sun).

Mandatory Skills:

• Excellent communication skills in English.
• Must score 58 or above in Versant (language proficiency test).
• Strong interpersonal skills and confident phone presence.
• Prior exposure to US contact center operations is preferred.
• Ability to work in night shifts (US hours: 5 PM IST to 7 AM IST).
• Comfortable with weekend working and rotational shifts.

Holiday Policy:

• Candidates must follow US client holidays.
• Indian national/state holidays (e.g., 15th Aug, 2nd Oct, 21st Oct, 1st Nov) will be treated as business as usual.
• Leave planning near contract end date should be avoided.

You may apply via email also - suman.malviya2025@gmail.com.