Customer Support Executive

Sodexo

0 - 3 years

3 - 5 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

customer support bpo customer service voice process email process inbound customer service domestic voice process bpo voice international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle
inbound and outbound customer calls
professionally and efficiently.
Respond to
customer emails
, including written complaints, ensuring clarity and accuracy.
Record all interactions in the
CRM system
as per process guidelines.
Provide accurate information, resolve queries, and ensure a positive customer experience.
Follow standard operating procedures and maintain service quality parameters.
Escalate complex issues to the concerned team when required.

Preferred candidate profile

1-2 years of experience
in a customer service/contact center or similar role.
Graduate / Undergraduate
in any discipline.
Strong
English communication skills
both verbal and written.
Basic computer proficiency
, including typing skills and familiarity with email platforms.
Experience using
CRM or case management systems
for logging calls and handling email queries.
Ability to multitask, stay organized, and work in a fast-paced environment.

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