Customer Support Executive

We are looking for a proactive and customer-focused Customer Support Executive to handle inbound and outbound calls and email queries from customers. The ideal candidate should be fluent in English , possess excellent communication skills, and have hands-on experience using Customer Support ERP systems . Key Responsibilities Handle customer inquiries and complaints via phone calls and emails in a professional and timely manner. Provide accurate information about products, services, and order status. Record all customer interactions in the ERP system and ensure follow-up actions are taken. Coordinate with internal teams to resolve customer issues effectively. Escalate unresolved issues to the appropriate departments as needed. Maintain a high level of customer satisfaction and build long-term relationships. Meet daily/weekly targets for response time and customer satisfaction. Requirements Proven experience in customer support (call/email/chat). Fluent in English (spoken and written). Proficiency in using Customer Support ERP systems (e.g., Zoho, Freshdesk, Salesforce, or similar). Strong interpersonal and problem-solving skills. Ability to work in a team and handle pressure during high-volume periods. Basic knowledge of MS Office tools (Excel, Word, Outlook). Experience 1- 2 years Salary Rs.2,40,000 LPA Location: Alamathi, Redhills Skills: customer support,be-ece,interpersonal skills,chat,communication skills,be-eee,communication,erp systems,problem-solving,be-mechanical,customer satisfaction,ms office Show more Show less