We are looking for a proactive and customer-focused Customer Support Executive to handle inbound and outbound calls and email queries from customers. The ideal candidate should be fluent in English , possess excellent communication skills, and have hands-on experience using Customer Support ERP systems . Key Responsibilities Handle customer inquiries and complaints via phone calls and emails in a professional and timely manner. Provide accurate information about products, services, and order status. Record all customer interactions in the ERP system and ensure follow-up actions are taken. Coordinate with internal teams to resolve customer issues effectively. Escalate unresolved issues to the appropriate departments as needed. Maintain a high level of customer satisfaction and build long-term relationships. Meet daily/weekly targets for response time and customer satisfaction. Requirements Proven experience in customer support (call/email/chat). Fluent in English (spoken and written). Proficiency in using Customer Support ERP systems (e.g., Zoho, Freshdesk, Salesforce, or similar). Strong interpersonal and problem-solving skills. Ability to work in a team and handle pressure during high-volume periods. Basic knowledge of MS Office tools (Excel, Word, Outlook). Experience 1- 2 years Salary Rs.2,40,000 LPA Location: Alamathi, Redhills Skills: customer support,be-ece,interpersonal skills,chat,communication skills,be-eee,communication,erp systems,problem-solving,be-mechanical,customer satisfaction,ms office Show more Show less

The QA Test and Automation Engineer plays a critical role in ensuring the quality and reliability of software products. You will be responsible for designing, developing, and executing automated tests to ensure the efficacy of software applications. Your role also involves collaborating with cross-functional teams to identify, troubleshoot, and resolve issues throughout the software development lifecycle. Key Responsibilities - Develop and implement automation testing strategies - Design, write, and execute automated test scripts - Identify, analyze, and document software defects - Collaborate with software developers to enhance test automation processes - Conduct regression testing to ensure software functionality remains intact - Perform compatibility testing on various platforms and environments - Create and maintain test documentation - Participate in agile ceremonies and provide inputs on software quality - Assist in performance testing and load testing activities - Contribute to continuous improvement of testing processes and procedures - Stay updated with industry best practices and emerging technologies in automation testing Required Qualifications - Bachelor's degree in Computer Science, Engineering, or related field - Proven experience in test automation and quality assurance - Proficiency in programming languages such as JavaScript, Java - Strong understanding of software testing methodologies and best practices - Experience with test management tools such as Selenium, JUnit, or TestNG - Ability to analyze and interpret complex software requirements - Excellent problem-solving and troubleshooting skills - Good understanding of database management systems and SQL queries - Effective communication and collaboration skills - Relevant certifications in software testing and/or automation - Ability to work effectively in a fast-paced, dynamic environment - Attention to detail and strong organizational skills - Proactive and self-motivated approach to work Skills: software testing, testing, automation, qa automation,