Customer Support Executive - NBFC Background

Role Overview: As a Customer Support Executive with strong exposure to NBFC operations, your main responsibility will be handling customer queries, supporting operational processes, and ensuring compliance with NBFC and RBI guidelines while delivering high-quality customer service. Key Responsibilities: - Handle inbound and outbound customer calls, emails, and messages related to NBFC products and services. - Assist customers with onboarding, KYC documentation, and process-related guidance as per RBI norms. - Coordinate with internal teams such as sales, credit, operations, risk, and finance for timely issue resolution. - Maintain accurate records of customer interactions, complaints, and follow-ups in CRM or internal systems. - Ensure adherence to defined TATs, service quality standards, and NBFC compliance requirements. - Escalate customer grievances in line with internal escalation and grievance redressal mechanisms. - Support operational activities including data entry, report updates, and documentation tracking. - Ensure confidentiality and secure handling of customer data at all times. - Assist during audits, compliance checks, and internal reviews when required. Qualification Required: - Graduate in any discipline (commerce or finance preferred). - 0-1 year of experience in customer support; experience in NBFC, banking, or financial services is an advantage. - Good understanding of customer service processes in a regulated financial environment. - Strong verbal and written communication skills. - Proficiency in MS Excel, email, and CRM systems. - Ability to multitask and work under pressure while maintaining accuracy. - Customer-centric mindset with strong attention to detail. Note: Omitting the "What We Offer" section as requested. To apply, send your resume to hr@finguruindia.com. Role Overview: As a Customer Support Executive with strong exposure to NBFC operations, your main responsibility will be handling customer queries, supporting operational processes, and ensuring compliance with NBFC and RBI guidelines while delivering high-quality customer service. Key Responsibilities: - Handle inbound and outbound customer calls, emails, and messages related to NBFC products and services. - Assist customers with onboarding, KYC documentation, and process-related guidance as per RBI norms. - Coordinate with internal teams such as sales, credit, operations, risk, and finance for timely issue resolution. - Maintain accurate records of customer interactions, complaints, and follow-ups in CRM or internal systems. - Ensure adherence to defined TATs, service quality standards, and NBFC compliance requirements. - Escalate customer grievances in line with internal escalation and grievance redressal mechanisms. - Support operational activities including data entry, report updates, and documentation tracking. - Ensure confidentiality and secure handling of customer data at all times. - Assist during audits, compliance checks, and internal reviews when required. Qualification Required: - Graduate in any discipline (commerce or finance preferred). - 0-1 year of experience in customer support; experience in NBFC, banking, or financial services is an advantage. - Good understanding of customer service processes in a regulated financial environment. - Strong verbal and written communication skills. - Proficiency in MS Excel, email, and CRM systems. - Ability to multitask and work under pressure while maintaining accuracy. - Customer-centric mindset with strong attention to detail. Note: Omitting the "What We Offer" section as requested. To apply, send your resume to hr@finguruindia.com.