4 Process Guidance Jobs

As an Immigration Consultant with tele sales experience, you will play a vital role in guiding clients through immigration processes, providing expert advice, and promoting our services. Your main responsibilities will include handling client inquiries over phone calls, building strong relationships, and converting leads into successful clients. You will be required to conduct client consultations, understanding their requirements, providing tailored immigration advice, and offering solutions based on their eligibility and needs. Additionally, you will engage with potential clients through outbound and inbound calls, effectively communicating our services, and converting inquiries into confirmed cases. In this role, you will assist clients in preparing, completing, and submitting immigration applications and supporting documents. Ensuring that all client documentation complies with legal and organizational requirements will be a crucial part of your responsibilities. You will also be expected to maintain regular follow-ups with potential leads to ensure conversion and achieve a high closing rate. Building and maintaining strong client relationships will be essential, focusing on delivering excellent customer service and ensuring client satisfaction. It is important to stay updated on immigration laws, visa processes, and policies to provide accurate guidance to clients. The ideal candidate for this position should have at least 2 years of experience in immigration consulting or tele sales. While a Bachelor's degree in any field is preferred, it is not mandatory. Excellent verbal and written communication skills are essential, along with the ability to explain complex information clearly. Having a persuasive sales acumen and a proven ability to close sales or generate leads will be beneficial. A passion for helping clients achieve their goals with professionalism and empathy, strong problem-solving skills, and the ability to collaborate with colleagues in a supportive work environment are also key qualifications for this role.,

The Third Party Management Program Execution provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party management life cycle. As a Project Specialist 2, you will be responsible for performing relatively complex assignments with a direct impact on the business by ensuring the quality of the tasks or services provided. You will work under little to no direct supervision and may service an expansive and/or diverse array of products/services. It is essential to apply working knowledge of technical and professional principles and concepts, along with in-depth knowledge of team objectives. You should understand how your assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensuring the quality and service of yourself and others, you may recommend new options to enhance productivity in accordance with guidelines. It is important to display tact and diplomacy when exchanging complex or sensitive information with others and be sensitive to audience diversity. Basic knowledge of the organization, the business, and its policies is required. You will typically be responsible for resolving basic to moderately complex problems based on practice and precedence. You should be able to assess the applicability of similar experiences and evaluate options under circumstances not covered by procedures. **Responsibilities:** - Learn in detail about Third Party Lifecycle Management, Regulatory guidelines Contract Terms & conditions, Information Security, Regulations (OCC, GDPR, Data Privacy Laws, and Country specific Local Laws etc.) - Provide process guidance and support to Third Party Officers (TPOs), Business Activity Owners (BAOs), and other business stakeholders on end-to-end Third-Party Management requirements along with the seniors. - Work with seniors in coordinating with various Policy Owners in areas such as Data Privacy, Export Licensing, Information Security, and Continuity of Business (CoB). - Act as Level 1 Reviewer in the team and understand the nuances of the Third-Party Management process in detail. - Participate in team meetings to understand the documentation of all the relevant Third-Party management processes and ensure risks and control points are properly addressed. - Ensure all SLAs are met without any delay with a high accuracy rate. - Assist seniors in data and information reporting on the specified projects and tasks. - Verify if third parties" policies and procedures are compliant with Citi's policies and procedures. Identify and report gaps if any, to the relevant stakeholders through the various Tools. - Contribute to better control and productivity enhancement through various process reengineering initiatives and automation projects, including but not limited to Robotic Process Automations. - Initiate process changes in line with new emerging risks and regulatory requirements. - Be detail-oriented with strong problem-solving and analytical skills. - Have excellent relationship management skills with the ability to build partnerships across Citi businesses. - Showcase skills to interact effectively with diverse cultures and backgrounds. **Qualifications:** - Minimum 3 years of working experience in the financial services / Banking industry. - Preferred 1+ years of direct, relevant experience in third-party risk management or operational risk management. - Excellent Communication skills. **Education:** - Bachelor's degree required. - Proficiency in MS Office applications. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,

As an Immigration Counsellor at Atlantis Migration Consultant, you will play a pivotal role in assisting individuals and families looking to migrate to various countries such as Canada, Australia, New Zealand, Ireland, and the United States. Your responsibility will involve providing expert guidance, facilitating immigration processes, and ensuring a seamless experience for our clients. Your day-to-day tasks will revolve around client consultation, where you will engage with clients to understand their requirements, offer tailored immigration advice, and propose suitable solutions based on their eligibility and needs. Utilizing your telesales experience, you will be actively involved in outbound and inbound calls to communicate our services effectively, ultimately converting inquiries into successful cases. Additionally, you will guide clients through the preparation, completion, and submission of immigration applications and supporting documents, ensuring compliance with legal and organizational standards. Maintaining regular follow-ups with potential leads will be crucial to enhance conversion rates and deliver exceptional customer service. To excel in this role, you should possess a minimum of 2 years of experience in immigration consulting or telesales, although freshers with strong communication skills are also welcome to apply. A bachelor's degree in any field would be preferred but not mandatory. Excellent verbal and written communication skills are essential, along with the ability to simplify complex information for clients. Your sales acumen, customer focus, problem-solving abilities, and teamwork skills will be key assets in delivering professional and empathetic assistance to our clients. If you are passionate about helping individuals achieve their migration goals, staying updated on immigration laws, and contributing to a supportive work environment, this full-time position with a day shift at our in-person work location could be the perfect fit for you. Join our dynamic team at Atlantis Migration Consultant and be part of our mission to provide top-notch immigration services with the highest standards of professionalism.,

The role is based in Gurgaon, India and requires 2-5 years of experience with a qualification of B. Com/ Any masters degree. As a suitable candidate, you should be flexible to work in a shift framework from 12 noon to 9 pm IST or 3 pm to 12 midnight IST. Your responsibilities will include engaging with onshore/offshore team members, training analysts for core accounting tasks, ensuring SOX compliance, leading continuous improvement projects, managing time effectively as part of a global workforce, providing technical and process guidance, conducting root cause analysis, reviewing DTP procedures, and participating in meetings with external vendors and stakeholders. You should possess a tertiary accounting qualification or higher education such as a CPA, CA, ICWA, or Masters degree. Experience in accounting team tasks like reviewing journals and balance sheet reconciliations, working in a global team, knowledge of SOX control environment, and project experience are important. Lean/Six Sigma certifications would be advantageous for this role.,