Customer Support Executive - NBFC Background

Customer Support Executive

• Handle inbound and outbound customer calls, emails, and messages related to NBFC products and services.
• Respond to customer queries regarding accounts, transactions, repayments, documentation, and processes.
• Assist customers with onboarding, KYC documentation, and process-related guidance as per RBI norms.
• Coordinate with internal teams such as

  sales, credit, operations, risk, and finance

  for timely issue resolution.
• Maintain accurate records of customer interactions, complaints, and follow-ups in CRM or internal systems.
• Ensure adherence to defined

  TATs, service quality standards, and NBFC compliance requirements

  .
• Escalate customer grievances in line with internal escalation and grievance redressal mechanisms.
• Support operational activities including data entry, report updates, and documentation tracking.
• Ensure confidentiality and secure handling of customer data at all times.
• Assist during audits, compliance checks, and internal reviews when required.

• Graduate in any discipline (commerce or finance preferred).

• 0-1 year of experience

  in customer support; experience in

  NBFC, banking, or financial services

  is an advantage.
• Good understanding of customer service processes in a regulated financial environment.
• Strong verbal and written communication skills.
• Basic knowledge of

  KYC, loan processes, and repayment cycles

  is preferred.
• Proficiency in MS Excel, email, and CRM systems.
• Ability to multitask and work under pressure while maintaining accuracy.
• Customer-centric mindset with strong attention to detail.

• Exposure to NBFC operations and financial services
• Career growth opportunities
• Professional and compliance-driven work environment

How to Apply

hr@finguruindia.com