Remote
Full Time
• Respond promptly to customer inquiries via chat, email, or calls
• Resolve product or service issues efficiently and professionally
• Guide users on how to use the platform and troubleshoot common concerns
• Collaborate with internal teams to relay user feedback
• Maintain accurate records of customer interactions and resolutions
• Ensure customer satisfaction and build loyalty through a human-first approach
📈 This is a performance-based role with clear KPIs related to resolution time, customer satisfaction, and retention.
🎯 High performers may be considered for long-term or fixed roles.
• Excellent communication and interpersonal skills
• Patience, empathy, and a customer-centric attitude
• Ability to handle pressure and multi-task
• Experience in customer support or help desk roles is preferred
• Familiarity with CRM tools is a plus
📜 Certificate of Association + LOR
🕒 Flexible working hours
💼 Growth opportunities within the company
Labmentix is an equal opportunity employer. We are committed to building a diverse and inclusive team where every individual feels valued. We welcome applicants from all backgrounds regardless of race, gender, religion, nationality, sexual orientation, or disability status.
Labmentix
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