Customer Support Executive Intern

Job Description

Job Title: Customer Support Executive Company: Labmentix Location: Remote Duration: 3 Months Stipend: 6,000 per month Working Hours: 10am-7pm Type: Internship Start Date: Immediate Joiners Preferred About Labmentix Labmentix is a fast-growing edtech company dedicated to delivering quality learning experiences and professional training. We are looking for a friendly, organized, and proactive Customer Support Executive to manage communication and provide outstanding service to our students and clients. What You'll Do • Respond to customer queries via email, chat, and phone in a timely and professional manner • Assist learners with onboarding, platform navigation, and course-related support • Troubleshoot common issues and escalate technical problems when necessary • Maintain accurate records of interactions, feedback, and resolutions • Coordinate with internal teams to ensure a smooth and consistent customer experience Requirements • Excellent verbal and written communication skills in English • Empathetic, patient, and solution-focused approach • Ability to handle multiple conversations and prioritize tasks efficiently • Familiarity with CRM tools, helpdesk software, or support platforms is a plus Perks 📜 Certificate of Association + LOR 🚀 Remote work 📈 Opportunity to grow into senior support or operations roles Equal Opportunity Statement Labmentix is an equal opportunity employer. We are committed to creating an inclusive environment for all team members regardless of race, gender, religion, nationality, sexual orientation, or disability status. Diversity makes us stronger, and we actively encourage applications from all backgrounds. Show more Show less