Customer Support Executive Intern

You will be joining Xotic Essentials, a rapidly growing eCommerce brand focusing on unique and high-quality products. As a Customer Support Executive Intern, your role will involve providing excellent service to our customers and contributing to the growth of our brand. This position includes a profit-sharing opportunity, making it ideal for individuals seeking hands-on eCommerce experience with performance-based earning. Key Responsibilities: - Respond to customer inquiries through email, chat, and social media channels. - Efficiently resolve customer complaints and issues to ensure satisfaction. - Process orders, track shipments, and manage return/exchange requests. - Maintain a positive and professional demeanor while assisting customers. - Collect customer feedback and collaborate with the team to enhance products and services. - Collaborate with the marketing and operations team to improve the overall customer experience. Qualifications Required: - Excellent written and verbal communication skills in English. - Strong problem-solving abilities with a customer-centric approach. - Efficiently manage multiple conversations and time. - Experience with eCommerce platforms and order processing is a plus. - Previous customer service experience is beneficial but not mandatory. In addition to the above, you will have the opportunity to gain: - Practical experience in customer support for a rapidly expanding eCommerce brand. - A chance to earn through profit-sharing based on company performance. - Flexible work hours and the option for remote work. - Potential for a full-time position based on your performance.,