Customer Support Executive

Job Description

Customer Support Specialist | 2+ Years Experience About Brand: We are a consumer lifestyle brand based in Gurugram. Our vision is to spread the importance of an active lifestyle in order to achieve the best version of ourselves. We do this by designing thoughtful clothes that empower individuals to project their confident identity to the world. Within 2 years of launch, we’ve served more than 5L+ customers , and our growing community of 27K+ followers on Instagram is a testament to the movement we’re aiming to build. About the Job: As a Customer Support Specialist , you will be responsible for ensuring our customers achieve their desired outcomes while using our products/services. You will build strong relationships, provide exceptional support, and drive customer satisfaction and loyalty. Please be informed that this is an entry level job, candidates having more than 2+ years of experience kindly refrain from applying as the same would be automatically rejected. Location: Gurugram, Haryana Position Type: Full-Time, On-site Responsibilities: Customer Onboarding: Conduct thorough onboarding sessions to ensure customers understand our products/services. Relationship Building: Develop and maintain strong relationships with customers through regular communication. Support and Troubleshooting: Provide timely and effective support to resolve customer issues. Communication: Clearly communicate product updates, best practices, and relevant information to customers. Feedback and Insights: Gather customer feedback and share insights with internal teams to drive product improvements. Retention and Growth: Identify opportunities to upsell or cross-sell, and collaborate with sales teams to drive revenue growth. Strong convincing power and should understand the responsibility of handling customer queries. Handling outbound customer calls to resolve RTO and NDR-related issues. Requirements: Fresh graduates with a degree in any field (emphasis on communication). Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong customer-centric mindset and empathy. Willingness to learn and grow with the company. Internships in customer-facing roles. Brand Details: Instagram Handles: @coreasana.yoga | @kshm.earth Websites: www.coreasana.com | www.shopkshm.com How to Apply: If you're interested, send your resume at shweta.rajan@coreasana.com with the subject line " Customer Support Specialist Application." Show more Show less