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Join Ventures
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Customer Support Executive

Customer Support Executive

0 - 1 years

|

1 Lacs

Posted:7 hours ago| Platform:

Apply

Skills Required

Communication Skills Inbound Process Customer Support Customer Service Solving Queries Customer Care Voice Process Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.
Provide accurate information about products/services to customers through effective communication skills.
Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
Maintain records of all interactions with customers using CRM software.
Escalate complex issues to senior team members when necessary.

Desired Candidate Profile

Excellent verbal and written communication skills for effective customer interaction.
Ability to work in an inbound process environment handling multiple tasks simultaneously.
Strong problem-solving skills with attention to detail for resolving customer queries efficiently.

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