Customer Support Executive - International Voice Process

Job Description

Job Title: Customer Service Executive - International Voice Process Location: Jhandewalan, New Delhi - 110055 Job Type: Full-Time (5 Days Working) About Us: Yogesher is a healthcare revenue cycle management and medical billing company offering global capabilities & specialized solutions. By using industry-leading technology combined with high-touch relationship building, we allow healthcare practitioners & facilities to focus on patient care, maintain financial independence, and cultivate financial success. An end-to-end value-added services partner for extended. Position Overview: We are seeking a motivated and empathetic Contact Centre Executive to join our healthcare contact center. This role is essential in providing outstanding customer service, assisting patients with their inquiries, and ensuring a smooth experience within the healthcare system. The ideal candidate will possess excellent communication skills and a strong understanding of the healthcare industry. Key Responsibilities: Handle inbound and outbound calls, responding to patient inquiries regarding services, appointments, insurance, and billing Provide accurate information about medical services Assist patients with appointment scheduling, cancellations, and rescheduling Address and resolve patient concerns and complaints with empathy and professionalism Maintain accurate records of patient interactions and document issues in the CRM system Collaborate with other departments to ensure a seamless patient experience Stay updated on healthcare policies, procedures, and compliance regulations Participate in training sessions and ongoing professional development Qualifications: High school diploma or equivalent; associate’s or bachelor’s degree preferred Previous experience in a contact center or customer service role, preferably in the healthcare industry Excellent verbal and written communication skills Empathetic and patient-focused with a problem-solving attitude Proficient in using CRM software and Microsoft Office Suite Benefits: Competitive salary Paid time off and holidays Opportunities for professional growth and advancement How to Apply: We encourage you to apply. Please submit your resume and a cover letter to 📧 hr@yogesher.com or you can call 📞 9310472822. #CustomerSupport #HealthcareJobs #VoiceProcess #NowHiring Show more Show less