Customer Support Executive

1 - 6 years

1 - 4 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title

Rotational Shifts/Week offs

Job Location

Key Responsibilities:

  • Handle a large volume of inbound calls from healthcare professionals (Doctors,

Nurses, AHPs, HCAs, and hospital staff) in a timely and efficient manner.

  • Respond to inquiries related to healthcare services, products, and solutions in a

clear and accurate manner.

  • Address concerns and provide troubleshooting support for healthcare providers

and institutions.

  • Offer timely and effective solutions to complex issues, ensuring customer

satisfaction.

  • Document all customer interactions and ensure accurate records are

maintained in the system.

  • Escalate unresolved issues to the appropriate team or department, ensuring

swift resolution.

  • Ensure compliance with healthcare industry regulations and company policies

while interacting with healthcare professionals.

  • Meet or exceed performance metrics such as response time, resolution time,

and customer satisfaction.

Skills and Qualifications:

  • A minimum of 1-2 years of customer service experience
  • Extremely good English Communication skills.
  • Experience in handling high-volume calls and providing efficient support.
  • A compassionate, patient, and empathetic approach when interacting with

customers.

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