Customer Support Executive - Hindi

Location:

Working Days:

Timing:

Level Up Your Career with Us

Are you passionate about gaming? Do you love helping others navigate the gaming universe? If you're a customer support wizard with a knack for problem-solving and a love for all things gaming, we want YOU on our team!

Your Mission is to be:

Roles & Responsibilities

• Support Customers Across Channels:

  Handle customer questions through phone, email, or chat. Help them with product, service, and order-related queries in a friendly and professional way.

• Solve Technical Issues:

  Guide customers with problems related to gaming consoles, games, or accessories. Use your product knowledge to troubleshoot and offer the best solutions.

• Work with Other Teams:

  Coordinate with the sales and logistics teams to ensure smooth deliveries and resolve any order issues quickly.

• Keep Accurate Records:

  Update customer details, issues, and feedback in the CRM system to help the team improve overall service.

• Help Improve Processes:

  Share useful feedback, highlight major issues, and help us make customer support better and more efficient.

You’re probably a match if you have:

Required Qualifications

• Experience:

  Minimum of 1 year in a customer support or sales support role, ideally in the gaming or tech industry.

• Communication Skills:

  Fluency in English and proficiency in Hindi are mandatory, as you'll be expected to communicate effectively across multiple channels!

• Cool Under Pressure:

  Challenging customer situations? No problem—you stay calm, composed, and find the right solution every time.

• Tech-Savvy:

  You know your way around customer support software, CRM systems, and ticketing tools like a pro.

Power-Ups:

Why Join GameNation?

• Be part of an innovative and forward-thinking company in the gaming industry.
• Work with a passionate team that values creativity and data-driven decision-making.
• Opportunity to grow your career in a fast-paced and exciting environment.
• Competitive salary and benefits package.