Customer Support Executive

Company Description

At HealthTick we are on a mission to free the world from obesity & lifestyle diseases. We help people lose weight and become healthy without dieting, using a combination of Behavioural Science, Gamification & AI in just 10 minutes a day. 86% people who spend 10 minutes a day to complete our research backed program lose 2-3 kgs a month on an average and keep it off in the long run. Join HealthTick and together, let's make this world a healthier place.

Role Description

This is a full-time remote role for a Customer Support Executive at Health Tick. The Customer Support Executive will be responsible for resolving customer queries over message and call, ensuring customer satisfaction and ensuring that all users have a smooth experience with HealthTick

Roles & Responsibilities

• Respond to customer queries via chat, email and phone within minutes.
• Ensure timely, accurate and empathetic customer support
• Track user complains, follow up until resolution and escalate when necessary
• Troubleshoot app issues, payment queries or plan-related queries
• Collaborate with different teams to resolve customer issue at the earliest
• Contribute ideas to improve customer experience and reduce queries over time.

What we're looking for

• Excellent written and verbal communication in English and Hindi
• Problem solving mindset - not just answering but resolving
• Empathetic and a people-first approach
• Patience
• Ability to manage multiple chat/calls at once
• We need someone who is self responsible and self managed. We don't like micromanaging
• Degree in health related field is a bonus

Eligibility

• More than 1 year of experience in customer support
• Must have a laptop, strong internet and a quiet environment for work-from-home setup

Work Location

Work from Home

Work timings

Monday to Saturday, 10 AM to 8 PM (you get a lot of time for yourself in between)