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Hcube Wowcarz Private Limited
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Customer Support Executive

Customer Support Executive

Hcube Wowcarz Private Limited

0 - 31 years

2 Lacs

bommanahalli bengaluru/bangalore

Posted:20 hours ago| Platform: Apna logo

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Skills Required

support drive service chat payments verification checks compliance resolve crm software communication documentation

Work Mode

On-site

Job Type

Full Time

Job Description

About Wowcarz is a leading self-drive car rental company, committed to delivering smooth, reliable, and enjoyable travel experiences. We are looking for a dedicated Customer Support Executive to join our growing team and ensure our customers receive the best service at every step of their journey. Key Responsibilities:Handle inbound customer queries via calls, chat, and emails in a professional and timely manner. Provide end-to-end support to customers regarding bookings, payments, policies, and services. Carry out KYC verification and document checks to ensure compliance with company policies. Manage email and chat support, ensuring queries are resolved promptly with accurate information. Conduct follow-ups with customers for pending documents, escalations, or post-service feedback. Coordinate with internal teams (operations/sales) to resolve issues and provide seamless service. Maintain updated records of customer interactions in CRM/software. Ensure high levels of customer satisfaction and adhere to service quality standards. Requirements:Prior experience in customer support, telecalling, or service desk preferred. Strong communication skills in English, Hindi, and local language. Ability to handle queries patiently with a customer-first attitude. Familiarity with KYC processes and basic documentation checks. Basic computer knowledge (MS Office, Email handling, CRM tools). Problem-solving skills and ability to work under pressure.

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Customer Support Executive