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Customer Support Executive

GEETHA TECHNOLOGY SOLUTIONS PRIVATE LIMITED

4 - 6 years

1 - 3 Lacs

chennai

Posted:6 days ago| Platform:

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Skills Required

order processing customer service crm tool word processing crm international bpo inbound calls inbound customer complaints logistics business development printing sales customer support marketing lead generation retail business barcode

Work Mode

Work from Office

Job Type

Full Time

Job Description

RESPONSIBILITIES:

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.

Track and maintain customer accounts by recording account information.

Escalates to Customer Support Lead as needed.

Escalate production or data callouts to the management team to quickly resolve any ordering issues customers may face

Respond to customer inquiries via phone, email, answering inbound calls from customers

Actively listening to their inquiries and concerns and resolve customer complaints and issues in a professional manner

Providing information about products or services and guidance

Document and update customer records based on interactions

Follow up with customers to ensure their issues are resolved

Collaborate with the team to improve customer service procedures

Identify and escalate complex issues to the appropriate department

Maintain a positive and empathetic attitude toward customers

Stay updated on product knowledge and company policies

Ensuring customer satisfaction by delivering prompt and professional support

Contributes to team effort by accomplishing related results as needed.

Requirements

POSITION TYPE/REQUIRED HOURS OF WORK:

Full-time

Office Time 7:00 PM to 4:00 AM IST

QUALIFICATIONS:

Any level of higher education.

4 to 6 years of experience in International BPO (Voice)

Excellent communication and interpersonal skills

Proficient in order processing systems, spreadsheets, and word processing software.

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members.

Ability to solve practical problems in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.

Must speak, read, write, and understand the primary language(s) used in the workplace. The primary language is English.

Proven experience as a customer service representative or similar role

Ability to handle stressful situations and diffuse upset customers

Proficient in using customer service software and CRM tools

Strong problem-solving skills, Critical thinking, making decision independently

Ability to multitask and manage time effectively

Attention to detail and accuracy

Ability to work in night shifts

Basics knowledge of Logistics, invoicing.

Basics knowledge in retail business, Barcode or printing business is a plus.

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Customer Support Executive