Customer Support Executive

Job Summary:

Customer Support Executive

Key Responsibilities:

Customer Support:

• Respond to customer queries promptly via phone, chat, email, and social media. Solve problems quickly, kindly, and professionally.

Chat & Call Support:

• Communicate with customers through various chat portals and make outbound/inbound calls to provide quick and complete resolutions. Follow up on open issues until they are fully resolved.

Relationship Building:

• Understand customer needs and preferences. Build trust by being friendly, consistent, and helpful in every interaction.

Product Knowledge:

• Learn our products and services inside out. Share accurate, updated information with customers and recommend the right solutions.

Problem Solving:

• Handle and resolve customer concerns effectively. Escalate complex issues when needed, but always take full ownership of the customer’s experience.

Quality Assurance:

• Follow company guidelines and maintain high service quality. Suggest improvements to processes or tools based on customer feedback.

Cross-functional Collaboration:

• Work closely with the Sales, Technology, and Product teams to improve our services. Share insights from customer interactions to help the organisation grow.

Qualifications:

• Excellent spoken and written English. Clear, confident, and friendly communication is a must.
• Strong listening skills and the ability to stay calm and patient, even in tough situations.
• Proactive, solution-focused, and eager to help.
• Able to multitask and stay organized in a fast-paced environment.
• Basic computer skills are a must (Google Workspace, Excel, CRM tools, etc.).
• Prior experience in customer support or a similar role is a plus.

Work Schedule:

• 8-hour shifts (can be a

  single continuous shift

  or a

  split shift

  )

• 1 weekday off per week

• Rotational shift timings based on team requirements

Benefits:

• Free access to all Game Theory sports centers

  (swimming, badminton, squash, etc.)
• Opportunity to work with a fast-growing, energetic team
• Exposure to multiple departments and business functions
• Learning and development opportunities
• Fun work culture focused on growth, feedback, and collaboration