Customer Support Executive (Female Only)

Job Title: Customer Support Executive

Location: Janakpuri West, West Delhi
Job Type: Full-time
Experience: Minimum 6 Months
Industry: EdTech / SaaS

About the Role:

We are seeking a proactive and empathetic Customer Support Executive to join our growing team. In this role, you will serve as the primary point of contact for our institutional clients, ensuring they have a smooth and successful experience with our platform. You’ll resolve issues, provide onboarding support, and help drive product adoption across schools, colleges, and coaching centers.

Key Responsibilities:

• Act as the main liaison for institutional clients, managing day-to-day communications and support needs.
• Troubleshoot and resolve client issues related to product usage, login/access, technical glitches, and reporting.
• Collaborate with internal teams including tech, product, and content to ensure quick and effective resolution of client concerns.
• Conduct virtual and occasional in-person training sessions to onboard new institutional users.
• Monitor client platform usage and proactively engage with users to improve adoption and engagement.
• Maintain accurate and up-to-date records of client interactions using CRM or support tools.
• Collect and share user feedback to contribute to product enhancements and user experience improvements.

Requirements:

• Bachelor’s degree in any discipline.
• Minimum 6 Months of experience in customer support, client servicing, or B2B client coordination—experience in EdTech or SaaS is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with a customer-first attitude.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM or support tools like Freshdesk, Zendesk, or similar platforms is a plus.
• Willingness to travel occasionally for client visits or onboarding.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Schedule:

• Day shift

Willingness to travel:

• 25% (Required)

Work Location: In person

Speak with the employer
+91 8368494087