Posted:1 week ago|
Platform:
On-site
Full Time
Deconstruct is a dynamic and fast-growing brand committed to delivering high-quality skincare solutions rooted in transparency and science. We value exceptional customer experiences and are looking for talented individuals to join our support team and be the voice of Deconstruct for our valued customers.
● Interact with customers via calls, emails, or chats to resolve queries and provide accurate information.
● Address order-related issues, product inquiries, and other support needs with professionalism and empathy.
● Maintain records of interactions and escalate issues when necessary.
● Collaborate with internal teams to ensure prompt and effective resolutions.
● Maintain service quality standards and meet performance metrics (TAT, CSAT, etc.).
● Excellent communication skills – both verbal and written.
● Prior experience in a customer service role preferred (0.5 – 1 year); freshers with strong language skills are welcome to apply.
● Ability to multitask and handle pressure in a fast-paced environment. ● Strong problem-solving skills with a customer-first mindset.
● Basic knowledge of computer systems and customer service tools.
● Friendly and growth-focused work culture
● Opportunity to work with one of the most trusted skincare brands in India
Deconstruct
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