Customer Support Executive (CSE)

Job Title: Customer Support Executive

Location: Noida Sector 3

Position Type: Full-Time/Part-Time

Salary: Up to ₹25000 per month

Experience : Fresher or Min 6 months Experience

Key Responsibilities:

• Make inbound and outbound verification calls to customers.
• Conduct KYC (Know Your Customer) and Video KYC processes.
• Ensure all customer data is accurately verified and documented.
• Identify and report any suspicious or fraudulent transactions.
• Maintain a high level of customer satisfaction by providing timely and accurate information.
• Collaborate with other departments to resolve complex customer issues.
• Use CRM software to document and manage customer interactions.
• Provide a positive customer experience throughout the verification process.
• Maintain a friendly and empathetic attitude towards customers at all times.

Qualifications:

• Min 1 year of Experience or Fresher required.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to work well in a team environment.
• Basic computer skills and familiarity with customer support software.
• Willingness to learn and adapt to new challenges.
• Positive and customer-centric attitude.

Preferred Skills:

• Bachelor’s degree in any field is preferred but not mandatory.
• Ability to handle stressful situations calmly and efficiently.
• Good time management and organizational skills.

Benefits:

• Competitive salary and benefits package.
• Comprehensive training and development programs.
• Friendly and supportive work environment.
• Opportunities for career growth and advancement.
• Employee recognition and reward programs.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Leave encashment

Work Location: In person